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Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, condom and easy manner to transport money directly between almost whatsoever banking concern accounts in the U.South., typically within minutesone. With just an electronic mail accost or U.S. mobile phone number, you can send coin to people you trust, regardless of where they banktwo.

WHO CAN I Send MONEY TO WITHZELLE?

You tin send money to friends, family unit and others you lot trust2. Since money is sent direct from your bank business relationship to some other person'south bank account within minutes1, information technology's important to only send money to people you trust, and ever ensure you've used the correct email address or U.Due south. mobile number.

HOW DO I USEZELLE?

You can ship, request, or receive money withZelle. To get started, log into your online banking or mobile app and select "Send Money with Zelle®". Enter your email address or U.Due south. mobile telephone number, receive a old verification code, enter it, take terms and weather, and you're gear up to beginning sending and receiving withZelle. To send money usingZelle, merely select someone from your mobile device's contacts (or add a trusted recipient'southward e-mail accost or U.S. mobile telephone number), add the amount you'd like to send and an optional notation, review, and then hit "Transport." In most cases, the coin is bachelor to your recipient in minutesane. To request money usingZelle, choose "Request," select the individual(s) from whom yous'd like to request money, enter the amount you'd like to request, include an optional notation, review and hit "Request"3. To receive coin, just share your enrolled email address or U.S. mobile telephone number with a friend and ask them to ship y'all coin withZelle.

SOMEONE SENT ME MONEY WITHZELLE, HOW Exercise I RECEIVE It?

If y'all have already enrolled withZelle, you lot do not need to have whatsoever farther action. The coin volition move directly into your banking company account, typically inside minutes1. If y'all take not yet enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification you lot received via email or text message.
  2. Select your financial institution.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll withZelle using that email address or U.S. mobile number to ensure y'all receive your money.

WHAT TYPES OF PAYMENTS CAN I MAKE WITHZELLE?

Zelle is a bang-up way to send money to family unit, friends, and people you are familiar with such as your personal trainer, babysitter or neighborii. Since coin is sent directly from your banking concern account to another person's banking concern account within minutes1,Zelle should but be used to send money to friends, family and others you trust. Neither The Milford Bank nor Zelle offer a protection program for any authorized payments fabricated withZelle – for example, if you practice not receive the item y'all paid for or the item is not as described or as y'all expected.

HOW Exercise I Get STARTED?

It'due south easy –Zelle is already available within your mobile cyberbanking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll withZelle today.

WHAT IF I WANT TO Ship Coin TO SOMEONE WHOSE Bank DOESN'T OfferingZELLE?

You can detect a full list of participating banks and credit unions live withZelle here. If your recipient's fiscal establishment isn't on the list, don't worry! The list of participating financial institutions is e'er growing, and your recipient can still useZelle by downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient will enter their basic contact data, an email address and U.S. mobile number, and a Visa® or Mastercard® debit carte du jour with a U.S. based business relationship (does not include U.S. territories).Zelle does not accept debit cards associated with international deposit accounts or whatever credit cards.

HOW DOESZELLE Work?

When you enroll withZelle through your online cyberbanking account or mobile app, your name, the proper name of your financial institution, and the email address or U.S. mobile number you enrolled is shared withZelle (no sensitive account details are shared). When someone sends money to your enrolled electronic mail address or U.Due south. mobile number,Zelle looks up the email address or mobile number in its "directory" and notifies your fiscal institution of the incoming payment. Your financial establishment then directs the payment into your banking concern account, all while keeping your sensitive account details private.

CAN I USEZELLE INTERNATIONALLY?

In order to useZelle, the sender and recipient'southward banking concern accounts must be based in the U.S.

Can I CANCEL A PAYMENT?

Y'all can only cancel a payment if the person you sent money to hasn't yet enrolled withZelle. To bank check whether the payment is still pending because the recipient hasn't all the same enrolled, you can get to your activity page, choose the payment you want to abolish, and and then select "Abolish This Payment." If the person you sent coin to has already enrolled withZelle, the coin is sent straight to their bank account and cannot be canceled. This is why information technology'south important to only send money to people you trust, and always ensure you've used the right email address or U.S. mobile number when sending money. If you lot sent coin to the wrong person, nosotros recommend contacting the recipient and requesting the money back. If you aren't able to get your coin back, delight contact your financial institution'south customer service.

HOW LONG DOES IT Take TO RECEIVE Money WITHZELLE?

Money sent withZelle is typically available to an enrolled recipient within minutes1. If you send money to someone who isn't enrolled withZelle, they will receive a notification prompting them to enroll. Afterwards enrollment, the coin will move directly to your recipient's business relationship, typically inside minutes1. If your payment is pending, we recommend confirming that the person you sent coin to has enrolled withZelle and that you entered the correct email address or U.Southward. mobile telephone number. If y'all're waiting to receive money, you should check to meet if you've received a payment notification via e-mail or text message. If you haven't received a payment notification, nosotros recommend post-obit upwardly with the sender to confirm they entered the correct email address or U.Southward. mobile telephone number. All the same having trouble? Please contact your fiscal institution'south customer service.

WILL THE PERSON I Send MONEY TO Exist NOTIFIED?

Yes! They will receive a notification via email or text message.

IS MY INFORMATION SECURE?

Keeping your money and information safe is a top priority. When y'all utilizeZelle within our mobile app or online banking, your information is protected with the aforementioned applied science nosotros use to keep your bank business relationship safe.

I'G UNSURE About USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I DO?

If you don't know the person, or aren't sure you will get what you paid for (for case, items bought from an online bidding or sales site), you should not useZelle for these types of transactions. These transactions are potentially loftier risk (but like sending cash to a person you don't know is loftier chance). Neither The Milford Banking company nor Zelle for any authorized payments made withZelle – for case, if you do not receive the particular you paid for or the particular is not as described or as you expected.

WHAT IF I GET AN Fault MESSAGE WHEN I Endeavor TO ENROLL AN EMAIL Accost OR U.S. MOBILE NUMBER?

Your electronic mail address or U.S. mobile phone number may already exist enrolled withZelle at another bank or credit spousal relationship. Phone call our client support team and inquire them to move your email address or U.South. mobile phone number to your financial institution so y'all tin use it forZelle. Once customer support moves your email address or U.Due south. mobile phone number, it will be connected to your bank account and then you can get-go sending and receiving money withZelle through your financial institution's mobile banking app and online banking. Please phone call your financial institution's client service for help.

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App store is a service mark of Apple tree Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may employ. Check with your mobile telephone carrier for details. Apple tree and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries. Zelle and the Zelle related marks are wholly owned past Early Warning Services, LLC and are used herein under license.

1 Transactions typically occur in minutes when the recipient'south email accost or U.Southward. mobile number is already enrolled with Zelle.

two Must have a depository financial institution business relationship in the U.S. to use Zelle.

iii In guild to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.

4 Mobile carrier fees may apply.